General support
support@mentumjobs.comAccount issues, broken features, billing questions, abuse reports — anything that is not privacy- or security-specific.
- We'll confirm we got it
- 2 UK business days
- You'll get a full reply
- 5 UK business days
Every published contact route, the right address for each, and the response time you can expect. Calibrated to what a single developer can sustain reliably — conservative and honest, rather than aspirational. UK English. Last updated 4 October 2026.
Looking for a how-to first? Help centre · Plain-language version of this page.
Do you work at a company shown on Mentum? Ask for a correction or removal.
Pick the channel that matches your enquiry. Each card shows the address, when to use it, and the response time you can expect.
Account issues, broken features, billing questions, abuse reports — anything that is not privacy- or security-specific.
Requesting access to Mentum's closed beta. This is the access route shown on the invitation-only card after you submit the sign-up form.
You have found a security vulnerability and want to disclose it responsibly. Please read our policy in the repository before reporting.
Subject-access requests (UK GDPR Art. 15), rectification (Art. 16), erasure (Art. 17), portability (Art. 20), restriction (Art. 18), objection (Art. 21), or any data-protection enquiry.
Privacy enquiries, contesting automated decisions (UK GDPR Arts. 22A to 22D), DPIA correspondence and regulator-to-controller queries.
Subscribe to advance notice of sub-processor changes. The current list is published at /legal/subprocessors.
Media enquiries, interview requests, partnership proposals. We will introduce a dedicated press alias when volume warrants it; until then, please prefix the subject line with PRESS: or PARTNERSHIP:.
For anyone who works at a company shown on Mentum. You don't need an account.
Mentum builds company pages from job adverts. A company that has not joined Mentum did not write its page and is not affiliated with Mentum, so a page can get something wrong. Tell us and we'll put it right.
Goes to support@mentumjobs.com with the subject filled in.
If an advert or other content on Mentum copies your content without permission, use the same address. Send a link to it on Mentum, a link to (or a copy of) the original, and the basis of your rights in it. We remove or change content where the request is substantiated. These steps are section 8 of our Terms of Service.
Mentum is the data controller for your personal data within the meaning of UK GDPR Art. 4(7). Mentum is operated as a sole trader registered in England. We have not designated a formal Data Protection Officer under UK GDPR Art. 37 — the processing volume and single-developer pre-launch posture do not currently trigger the mandatory-designation thresholds in Art. 37(1). The dpo@mentumjobs.com alias is a privacy contact and the audit-trail channel for formal rights requests. Operationally, privacy@mentumjobs.com and dpo@mentumjobs.com route to the same human.
The fastest route for a request about your data
For a data-subject right — access, rectification, erasure, portability, restriction, objection, or contesting an automated decision — the quickest, most reliable route is in the product, not by email: log in and open Data Subject Requests in Settings (under Privacy for candidates; a section of its own for employers and careers advisers). A request submitted there is recorded against your account, starts the one-month UK GDPR Art. 12(3) clock immediately, and is tracked to completion where you can see it.
The privacy@, dpo@, security@ and subprocessors@ addresses above are live and monitored. If you do not have an account, or your request is not about your own data, email support@mentumjobs.com or the specific address for your concern.
If you are writing in about a specific error message or a broken feature, including the trace ID from the error toast makes triage dramatically faster. Every Mentum API call captures an x-trace-id response header which is surfaced in the error toast. The trace ID maps to a single log line in our backend, so we can go straight to what happened instead of asking you to reproduce the issue.
Useful detail to include:
Vulnerability reports have their own published policy in our repository's SECURITY.md. Please read it before reporting. The headline rules:
If the vulnerability touches candidate personal data or the data-export / deletion flows, please copy privacy@mentumjobs.com so the privacy track is engaged in parallel.
Most rights can be exercised from inside the product without writing to us:
DELETE MY ACCOUNT to confirm. Erasure is synchronous against the live database; encrypted Supabase backups roll off within a seven-day rotation window. See /help/delete-my-account.For everything else — including portability of data we cannot expose through the in-app export, or contesting an AI-generated outcome under Art. 22 — email privacy@mentumjobs.com or dpo@mentumjobs.com. We respond within one calendar month, as required by UK GDPR Art. 12(3).
We may ask you to verify your identity before processing a request, to protect your data from unauthorised access. We do not currently charge a fee for rights requests.
If you have raised a concern with us and you are not happy with how we have handled it, you have the right to lodge a complaint with the UK supervisory authority:
We would appreciate the chance to put things right first, but you are not obliged to contact us before going to the ICO.
We do not maintain a customer-service phone line. The only telephone number we publish is the ICO's (above), for the regulator-complaint route.
Mentum is operated by a single developer. We answer every legitimate enquiry, but complex technical, privacy, or legal questions may take longer than the targets above. The targets are calibrated to what one person can sustain reliably during UK business hours (Monday to Friday, 09:00–17:30 London time, excluding bank holidays) — we would rather meet a conservative commitment than miss an aspirational one.
If your matter is genuinely urgent, please flag it in the subject line (for example, URGENT — account locked or URGENT — security). Urgent security reports should go directly to security@mentumjobs.com, which is monitored against the published SECURITY policy timeline. We do not operate weekend or out-of-hours support.
We do not operate a customer-service phone line; the only number on this page is the ICO's. Last updated 4 October 2026.