Terms of Service

Last updated: 16 July 2026

1. Acceptance of Terms

By creating an account on Mentum or using our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must not use the platform. These Terms constitute a legally binding agreement between you and Mentum ("Mentum", "we", "us", or "our").

You must be at least 18 years of age to use Mentum. By using the platform, you represent that you meet this requirement.

Mentum is operated as a sole trader registered in England — the same contracting party identified in the Privacy Policy § 1. These Terms are supplemented by the Acceptable Use Policy and, for paying employer accounts, the Service Level Agreement; where those documents apply, they form part of your agreement with Mentum.

2. Description of Service

Mentum is a UK-based job matching platform that connects candidates with employers using skills-based matching, AI-powered scoring, and transparent score breakdowns. Our services include:

• Candidate profile creation, CV upload, and skills management
• AI-powered job matching with detailed score breakdowns
• Career recommendations and enhanced career insights
• Direct messaging between matched candidates and employers
• Employer tools for job posting, candidate review, and pipeline management
• Market intelligence, salary benchmarks, and skill analytics

3. User Accounts

When you create an account, you agree to:

• Provide accurate, current, and complete information during registration and keep it up to date
• Maintain the confidentiality of your login credentials and not share them with others
• Accept responsibility for all activity that occurs under your account
• Notify us immediately at support@mentumjobs.com if you suspect unauthorised access to your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Candidate Obligations

As a candidate, you agree to:

• Provide truthful and accurate information in your profile, CV, work history, education, and skills
• Not upload fraudulent, misleading, or fabricated CVs or credentials
• Not misrepresent your qualifications, experience, or right to work in the United Kingdom
• Use the messaging feature respectfully and only for legitimate job-related communication
• Respond to employer communications in a timely and professional manner

5. Employer Obligations

As an employer, you agree to:

• Post only legitimate, genuine job opportunities that you are authorised to advertise
• Provide accurate job descriptions, salary information, and requirements
• Not discriminate against candidates on the basis of protected characteristics as defined by the Equality Act 2010
• Respect candidate privacy settings and not attempt to circumvent anonymity controls
• Use candidate data solely for recruitment purposes and not for marketing, data mining, or any other unrelated purpose
• Comply with all applicable UK employment and data protection laws

6. Intellectual Property

Platform ownership: The Mentum platform, including its design, software, algorithms, branding, and all associated intellectual property, is owned by Mentum. You may not copy, modify, distribute, or reverse-engineer any part of the platform without our prior written consent.

Your content: You retain ownership of all personal data and content you submit to Mentum, including your CV, profile information, and messages. By submitting content, you grant us a limited, non-exclusive licence to use, process, and display that content solely for the purpose of providing our services to you.

AI-generated content: Match scores, career recommendations, enhanced insights, and other AI-generated outputs are produced by Mentum's systems. While you may use these outputs for your personal career decisions, they remain part of the Mentum service and may not be reproduced or distributed commercially.

7. AI-Generated Content Disclaimers

Mentum uses artificial intelligence powered by large language models to provide match scores, career recommendations, skill gap analyses, culture fit assessments, and enhanced career insights. You acknowledge and agree that:

• AI-generated outputs are informational aids only and do not constitute professional career advice, legal advice, or a guarantee of employment outcomes
• Match scores are indicative and should be considered alongside your own judgement and research
• AI systems may occasionally produce inaccurate, incomplete, or biased results
• Mentum does not guarantee the accuracy of salary benchmarks, market intelligence, or skill trend predictions
• You should verify any AI-generated information before making significant career or hiring decisions

8. Data Accuracy & Third-Party Sources

Mentum sources job listing data from third-party providers including Adzuna. We process this data to extract structured information and provide enriched insights to our users.

AI-Inferred Data

Where job listings do not explicitly state certain details, Mentum uses artificial intelligence to estimate values including but not limited to: salary ranges, work policies (remote, hybrid, or in-office), employment types, skills requirements, and holiday entitlements. AI-estimated salaries are labelled accordingly in the platform.

Company Profiles

Company profiles on Mentum are generated by aggregating data from job listings. They are not provided by, endorsed by, or affiliated with the companies depicted. Information such as salary ranges, culture insights, and perk distributions are derived from publicly available job postings and may not accurately reflect the company's actual policies or offerings.

Salary Benchmarks

Salary data is aggregated from job listings and may include AI-estimated figures. Salary benchmarks represent statistical summaries, not guaranteed compensation. Actual salaries may vary based on experience, location, negotiation, and other factors.

No Warranty of Accuracy

While Mentum endeavours to provide accurate and up-to-date information, we make no representations or warranties regarding the accuracy, completeness, or reliability of any data displayed on the platform, particularly AI-inferred or aggregated data. Users should independently verify any information before making career or employment decisions.

Company Dispute Process

If you represent a company and believe that information displayed on Mentum is inaccurate or misleading, please contact us at support@mentumjobs.com and we will review and correct any verified inaccuracies promptly. On request from a verified company representative we will also remove the company's profile from Mentum's public company directory.

Content Removal & Takedown Requests

If you are a publisher, job board, employer, or other rights holder and believe a listing or other content on Mentum reproduces your content without permission, email support@mentumjobs.com with a link to the content on Mentum, a link to (or copy of) the original, and the basis of your rights in it. We review takedown requests promptly and will remove or amend content where the request is substantiated. Signed-in candidates can also flag an individual listing in the product using the "Published without permission" report reason.

9. Prohibited Conduct

You must not:

• Use the platform to harass, intimidate, or send abusive messages to other users
• Send unsolicited commercial communications or spam via the messaging system
• Scrape, crawl, or use automated tools to extract data from the platform
• Attempt to access other users' accounts or data without authorisation
• Use the platform for data mining, competitive intelligence gathering, or any purpose unrelated to genuine job seeking or recruiting
• Upload content that is illegal, defamatory, or infringes on third-party intellectual property rights
• Interfere with or disrupt the platform's infrastructure, security, or availability
• Create multiple accounts to circumvent bans, rate limits, or other restrictions
• Use the platform in any way that violates applicable laws or regulations

10. Limitation of Liability

To the maximum extent permitted by law:

• Mentum is provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied
• We do not guarantee that the platform will be uninterrupted, error-free, or free from security vulnerabilities
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform
• Our total aggregate liability to you for any claims arising from your use of the platform shall not exceed the amounts you have paid to us (if any) in the 12 months preceding the claim
• We are not responsible for the actions, conduct, or content of any other user, including employers or candidates
• We do not guarantee employment outcomes, interview offers, or hiring decisions

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.

11. Termination

By you: You may deactivate or delete your account at any time through your account settings. Account deletion will permanently erase your personal data in accordance with our Privacy Policy.

By us: We may suspend or terminate your account at any time if you violate these Terms, engage in prohibited conduct, or if we reasonably believe your account is being used fraudulently. We will notify you of the reason for termination where possible.

Upon termination, your right to use the platform ceases immediately. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, and governing law) will continue to apply.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Dispute Resolution

If you have a dispute with us, we encourage you to contact us first at support@mentumjobs.com so we can attempt to resolve the matter informally.

If we are unable to resolve the dispute, you may:

• Lodge a complaint with the Information Commissioner's Office (ICO) for data protection matters
• Seek resolution through mediation or the courts of England and Wales

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify you via email and/or an in-app notification at least 14 days before the changes take effect
• Give you the opportunity to review the updated Terms before they apply

Your continued use of the platform after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you must stop using the platform and delete your account.

Contact Us

If you have questions about these Terms, contact us at:

• Email: support@mentumjobs.com

Related: Privacy Policy | Cookie Policy